REFUND / RETURNS AND CANCELLATION POLICY - 30-Day Purchase Guarantee
We offer a 30-day 100% money-back satisfaction guarantee (less shipping charges).
If, for any reason, you are dissatisfied with the purchase of any of our products, you may, within 30 days of purchase may return that product to the company for a replacement, exchange or refund of the original purchase price (less shipping and handling costs). Refunds will only be issued for unused, unopened products that are in resalable condition. If you wish to return products pursuant to this guarantee you must follow the procedures set forth below.
Resalable Condition – Products shall be deemed "resalable" only if each of the following elements is satisfied:
1) they are unopened and unused; 2) packaging and labeling has not been altered or damaged; 3) the product and packaging are in a condition such that it is a commercially reasonable practice within the trade to sell the merchandise at full price; 4) products are returned to the company within 10 days of Return Authorization ; 5) the product expiration date has not elapsed; and 6) the product bears current labeling and is not discontinued. Any merchandise that is clearly identified at the time of sale as nonreturnable, discontinued, promotional or seasonal is not considered resalable.
Procedures for All Returns - The following procedures apply to all returns for refund, repurchase, or exchange:
a) All merchandise must be returned by the customer who originally purchased it directly from the company.
b) All products to be returned must have a Return Authorization Number, which is obtained by calling the Customer Service Department. This Return Authorization Number must be written on the outside of the box containing the carton returned. Orders returned without a Return Authorization Number may be refused.
c) The return is accompanied by: i. Clear indication of the Return Authorization Number; ii, and ii. The product in its original container.
d) Proper shipping carton(s) and packing materials are to be used in packaging the product(s) being returned for replacement, and the best and most economical means of shipping is suggested. All returns must be shipped with the shipping prepaid. The risk of loss in shipping for returned product shall be on the customer. If returned product is not received by the company's distribution center, it is your responsibility to trace the shipment.